BidBetter is a South African tender intelligence and decision-support platform that helps businesses discover, analyse, and track relevant government and private sector tenders to bid smarter.

Privacy Policy | BidBetter

1. Data We Collect

We collect information you provide during registration (name, email address, company name) and information about how you use BidBetter (tenders viewed, analyses run, searches performed). We also collect technical data such as browser type, device type, and IP address for security and performance purposes.

2. How We Use Your Data

Your data is used to provide and improve the BidBetter service — including matching you to relevant tenders, generating AI analyses, and personalising your experience. We do not sell your personal data to third parties. We may use aggregate, anonymised data to improve our services.

3. Third Parties

BidBetter uses trusted third-party services for hosting, analytics, and AI processing. These providers are contractually bound to process your data only in accordance with our instructions and applicable data protection law. We do not share your personal data with tender issuers or government entities.

4. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to access your personal information, request correction of inaccurate information, request deletion of your data (subject to legal obligations), and object to certain processing activities. To exercise these rights, contact us at privacy@bidbetter.co.za.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

7. Cookies

BidBetter uses essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

8. Contact

For privacy-related queries, contact us at privacy@bidbetter.co.za or through our contact form at bidbetter.co.za/about.