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SASSA-11-26-ICT-HO — The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.
South African Social Security Agency has published tender SASSA-11-26-ICT-HO for The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.. The tender is listed under Information and communication and is relevant to suppliers operating in National. The closing date is 09 Oct 2026.
Official tender documents
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| Tender number | SASSA-11-26-ICT-HO |
|---|---|
| Tender title | The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years. |
| Organ of state | South African Social Security Agency |
| Province/location | National |
| Sector/category | Information and communication |
| Published date | 17 Sep 2026 |
| Closing date | 09 Oct 2026, 09:00 |
| Briefing date | To be confirmed |
| Compulsory briefing | No |
| Submission method | 501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia Pretoria |
Tender summary
South African Social Security Agency is inviting suppliers to respond to tender SASSA-11-26-ICT-HO for The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.. This opportunity is associated with Information and communication in National, with a closing date of 09 Oct 2026. Suppliers should review the official documents, eligibility requirements and submission instructions before preparing a response.
Key dates
- Published: 17 Sep 2026
- Closing: 09 Oct 2026, 09:00
- Briefing: To be confirmed
- Briefing compulsory: No
Buyer / organ of state
The buyer for this opportunity is South African Social Security Agency. The listed contact person is Mr. Mandla Sibeko . Enquiries may be directed to ccaasbid@sassa.gov.za.
Location
This tender is listed for National. The place of delivery or submission location is recorded as 501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia Pretoria.
Documents
- SASSA 11-26-ICT-HO.zip
Requirements
The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.
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Enquiries
Key Dates
Closing Date & Time
09 Oct 2026, 09:00
Source
eTenders Portal
Always verify dates and requirements against the official tender document.